{"id":3321,"date":"2025-08-13T05:02:18","date_gmt":"2025-08-13T12:02:18","guid":{"rendered":"https:\/\/www.rostemes.com\/?page_id=3316"},"modified":"2026-06-02T08:59:51","modified_gmt":"2026-06-02T08:59:51","slug":"customer-service","status":"publish","type":"page","link":"http:\/\/drexmar.com\/?page_id=3321","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<p data-start=\"179\" data-end=\"209\"><strong data-start=\"179\" data-end=\"196\">Last Updated:<\/strong> 08\/13\/2025<\/p>\n<p data-start=\"211\" data-end=\"447\">At <strong data-start=\"214\" data-end=\"226\">drexmar<\/strong>, our goal is to make your shopping experience as smooth as possible \u2014 from browsing to checkout, delivery, and after-sales support. Below you\u2019ll find key information on orders, shipping, returns, and how to contact us.<\/p>\n\n\n<hr data-start=\"449\" data-end=\"452\">\n\n<h3 data-start=\"454\" data-end=\"483\"><strong data-start=\"458\" data-end=\"481\">1. Placing an Order<\/strong><\/h3>\n<ul data-start=\"484\" data-end=\"775\">\n \t<li data-start=\"484\" data-end=\"536\">\n<p data-start=\"486\" data-end=\"536\">Browse our handbags, backpacks, and accessories.<\/p>\n<\/li>\n \t<li data-start=\"537\" data-end=\"587\">\n<p data-start=\"539\" data-end=\"587\">Click <strong data-start=\"545\" data-end=\"560\">Add to Cart<\/strong> and proceed to checkout.<\/p>\n<\/li>\n \t<li data-start=\"588\" data-end=\"669\">\n<p data-start=\"590\" data-end=\"669\">Orders are processed within <strong data-start=\"618\" data-end=\"639\">1\u20132 business days<\/strong> after payment confirmation.<\/p>\n<\/li>\n \t<li data-start=\"670\" data-end=\"775\">\n<p data-start=\"672\" data-end=\"775\">You can change or cancel your order within <strong data-start=\"715\" data-end=\"727\">12 hours<\/strong> by contacting us at <strong data-start=\"748\" data-end=\"772\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"750\" data-end=\"770\">support@drexmar.com<\/a><\/strong>.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"777\" data-end=\"780\">\n\n<h3 data-start=\"782\" data-end=\"814\"><strong data-start=\"786\" data-end=\"812\">2. Shipping &amp; Delivery<\/strong><\/h3>\n<ul data-start=\"815\" data-end=\"1091\">\n \t<li data-start=\"815\" data-end=\"904\">\n<p data-start=\"817\" data-end=\"904\"><strong data-start=\"817\" data-end=\"844\">Standard Shipping (USA)<\/strong>: 5\u20137 business days \u2013 <em data-start=\"866\" data-end=\"901\">$9.95 or Free on orders over $150<\/em>.<\/p>\n<\/li>\n \t<li data-start=\"905\" data-end=\"966\">\n<p data-start=\"907\" data-end=\"966\"><strong data-start=\"907\" data-end=\"933\">Express Shipping (USA)<\/strong>: 2\u20133 business days \u2013 <em data-start=\"955\" data-end=\"963\">$24.95<\/em>.<\/p>\n<\/li>\n \t<li data-start=\"967\" data-end=\"1031\">\n<p data-start=\"969\" data-end=\"1031\"><strong data-start=\"969\" data-end=\"995\">International Shipping<\/strong>: 7\u201315 business days \u2013 Rates vary.<\/p>\n<\/li>\n \t<li data-start=\"1032\" data-end=\"1091\">\n<p data-start=\"1034\" data-end=\"1091\">Tracking details will be emailed once your order ships.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"1093\" data-end=\"1096\">\n\n<h3 data-start=\"1098\" data-end=\"1128\"><strong data-start=\"1102\" data-end=\"1126\">3. Returns &amp; Refunds<\/strong><\/h3>\n<ul data-start=\"1129\" data-end=\"1552\">\n \t<li data-start=\"1129\" data-end=\"1193\">\n<p data-start=\"1131\" data-end=\"1193\">Return requests must be made within <strong data-start=\"1167\" data-end=\"1178\">14 days<\/strong> of delivery.<\/p>\n<\/li>\n \t<li data-start=\"1194\" data-end=\"1281\">\n<p data-start=\"1196\" data-end=\"1281\">Items must be <strong data-start=\"1210\" data-end=\"1255\">unused, unworn, and in original packaging<\/strong> with all tags attached.<\/p>\n<\/li>\n \t<li data-start=\"1282\" data-end=\"1369\">\n<p data-start=\"1284\" data-end=\"1369\">Non-returnable items include final sale products, customized items, and gift cards.<\/p>\n<\/li>\n \t<li data-start=\"1370\" data-end=\"1478\">\n<p data-start=\"1372\" data-end=\"1478\">Customers are responsible for return shipping costs unless the product is defective or we made an error.<\/p>\n<\/li>\n \t<li data-start=\"1479\" data-end=\"1552\">\n<p data-start=\"1481\" data-end=\"1552\">Refunds are processed within <strong data-start=\"1510\" data-end=\"1532\">7\u201310 business days<\/strong> after inspection.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"1554\" data-end=\"1557\">\n\n<h3 data-start=\"1559\" data-end=\"1598\"><strong data-start=\"1563\" data-end=\"1596\">4. Damaged or Incorrect Items<\/strong><\/h3>\n<p data-start=\"1599\" data-end=\"1751\">If your order arrives damaged or incorrect, contact us within <strong data-start=\"1661\" data-end=\"1673\">48 hours<\/strong> with photos and your order number. We will arrange a replacement or refund.<\/p>\n\n\n<hr data-start=\"1753\" data-end=\"1756\">\n\n<h3 data-start=\"1758\" data-end=\"1790\"><strong data-start=\"1762\" data-end=\"1788\">5. Product Information<\/strong><\/h3>\n<ul data-start=\"1791\" data-end=\"1979\">\n \t<li data-start=\"1791\" data-end=\"1917\">\n<p data-start=\"1793\" data-end=\"1917\">We aim to display product colors and details as accurately as possible, but variations may occur depending on your device.<\/p>\n<\/li>\n \t<li data-start=\"1918\" data-end=\"1979\">\n<p data-start=\"1920\" data-end=\"1979\">All items are carefully packaged to ensure safe delivery.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"1981\" data-end=\"1984\">\n\n<h3 data-start=\"1986\" data-end=\"2009\"><strong data-start=\"1990\" data-end=\"2007\">6. Contact Us<\/strong><\/h3>\n<p data-start=\"2010\" data-end=\"2111\">We\u2019re here to help with any questions about your order, product recommendations, or policy details.<\/p>\n\n<ul data-start=\"2112\" data-end=\"2246\">\n \t<li data-start=\"2112\" data-end=\"2147\">\n<p data-start=\"2114\" data-end=\"2147\"><strong data-start=\"2114\" data-end=\"2123\">Email<\/strong>: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2125\" data-end=\"2145\">support@drexmar.com<\/a><\/p>\n<\/li>\n \t<li data-start=\"2148\" data-end=\"2180\">\n<p data-start=\"2150\" data-end=\"2180\"><strong data-start=\"2150\" data-end=\"2159\">Phone<\/strong>: +1 (415) 555-0198<\/p>\n<\/li>\n \t<li data-start=\"2181\" data-end=\"2246\">\n<p data-start=\"2183\" data-end=\"2246\"><strong data-start=\"2183\" data-end=\"2194\">Address<\/strong>: 1234 Market Street, San Francisco, CA 94103, USA<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 08\/13\/2025 At drexmar, our goal is to make your shopping experience as smooth as possible \u2014 from browsing to checkout, delivery, and after-sales support. Below you\u2019ll find key information on orders, shipping, returns, and how to contact us. 1. Placing an Order Browse our handbags, backpacks, and accessories. Click Add to Cart and [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-featured.php","meta":{"footnotes":""},"class_list":["post-3321","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/drexmar.com\/index.php?rest_route=\/wp\/v2\/pages\/3321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/drexmar.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/drexmar.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/drexmar.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/drexmar.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3321"}],"version-history":[{"count":1,"href":"http:\/\/drexmar.com\/index.php?rest_route=\/wp\/v2\/pages\/3321\/revisions"}],"predecessor-version":[{"id":3330,"href":"http:\/\/drexmar.com\/index.php?rest_route=\/wp\/v2\/pages\/3321\/revisions\/3330"}],"wp:attachment":[{"href":"http:\/\/drexmar.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}